Laboratory and Testing Industry Organisation

LTIO response to the Times article: ‘Sajid Javid urged to crack down on the testing firms ‘conning’ customers’

A spokesperson for the LTIO said: “The Laboratory and Testing Industry Organisation supports calls from consumer groups to crackdown on misleading providers who continue to operate unchecked on the Government’s very own website.

As the trade body for reputable testing companies, we are committed to transparent pricing and actively engaged in flagging these rogue providers to the Department for Health and are disappointed that action has not been taken to remove them.

The advantage of displaying prices on the GOV.UK site is to help consumers make an informed choice when purchasing a test, yet given the Government’s failure to enforce accuracy, the LTIO believes it should remove this function entirely. Such a move would instantly put a stop to companies manipulating and deceiving consumers with incorrect prices.

All of the LTIO’s members have worked incredibly hard to meet the increased demand for PCR testing following the announcement last week, and with the Government’s website being relied upon by thousands of people every day, it’s vital it acts on these warnings and clamps down on this misleading behaviour.”